Privacy Policy

Introduction

USA Glocal ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding your personal data.

USA Glocal operates as an intermediary platform connecting travelers with verified local service providers across the United States. We facilitate connections for car rental, eSIM services, travel insurance, flights, and hotel bookings. When you use our services, you may also interact directly with third-party providers who have their own privacy policies.

Effective Date: January 1, 2026

Last Updated: January 1, 2026

Information We Collect

We collect information to provide, improve, and protect our services. The types of information we collect include:

1. Information You Provide Directly

• Contact Information: Name, email address, phone number, and mailing address when you create an account, make inquiries, or contact our support team.
• Booking Information: Travel dates, destination preferences, vehicle preferences, passenger details, and special requests when you search for or book services through our platform.
• Payment Information: Credit card details, billing address, and transaction history. Payment processing is handled by secure third-party payment processors who maintain their own privacy policies.
• Account Credentials: Username, password (encrypted), and security questions if you create an account with USA Glocal.
• Communications: Messages, reviews, feedback, and any other information you choose to share when communicating with us or posting content on our platform.

2. Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, device identifiers, and mobile network information.
• Usage Data: Pages visited, links clicked, search queries, booking history, time spent on pages, and interaction patterns with our website and services.
• Location Data: Approximate location based on IP address, or precise location if you grant permission through your device settings.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to enhance user experience, analyze site performance, and deliver personalized content. See our Cookie Policy for detailed information.

3. Information from Third Parties

• Service Providers: Information shared by car rental companies, eSIM providers, insurance companies, airlines, and hotels when you complete bookings through our platform.
• Social Media: If you connect your social media accounts or use social login features, we may receive profile information in accordance with your privacy settings on those platforms.
• Analytics Partners: Aggregated statistical data from analytics services to understand user behavior and improve our services.
• Affiliate Partners: Confirmation of completed bookings and related transaction data for commission tracking purposes.

How We Use Your Information

USA Glocal uses collected information for the following purposes:

Service Delivery and Customer Support

• Process and manage your bookings, reservations, and service requests
• Connect you with verified local service providers in the United States
• Communicate booking confirmations, itinerary changes, and important travel information
• Provide customer support and respond to your inquiries
• Send transactional emails and notifications related to your account and bookings

Platform Improvement and Personalization

• Analyze usage patterns to improve website functionality and user experience
• Personalize search results, recommendations, and content based on your preferences and browsing history
• Conduct research and testing to develop new features and services
• Optimize platform performance and troubleshoot technical issues

Marketing and Communications

• Send promotional emails about special offers, new destinations, and travel tips (with your consent)
• Display relevant advertisements on our website and third-party platforms
• Conduct surveys and request feedback to improve our services
• Inform you about changes to our services, policies, or terms

Security and Legal Compliance

• Prevent fraud, unauthorized transactions, and security breaches
• Enforce our Terms and Conditions and protect our legal rights
• Comply with legal obligations, court orders, and regulatory requirements
• Investigate and respond to claims, disputes, or illegal activities

How We Share Your Information

USA Glocal does not sell your personal information to third parties. We may share your information in the following circumstances:

With Service Providers

When you make a booking through our platform, we share necessary information (name, contact details, booking dates, preferences) with the selected service provider (car rental company, eSIM provider, insurance company, airline, or hotel) to fulfill your reservation. These providers are independent businesses with their own privacy policies.

With Business Partners

We work with trusted partners to operate our platform and deliver services:

• Payment Processors: Secure third-party services that handle payment transactions
• Technology Providers: Hosting services, analytics platforms, and software tools that support our operations
• Customer Support: Third-party support services that help us respond to your inquiries
• Marketing Platforms: Email service providers and advertising networks (subject to your consent)

For Legal and Safety Reasons

We may disclose your information if required by law or to:

• Comply with legal processes, subpoenas, court orders, or government requests
• Enforce our Terms and Conditions or investigate violations
• Protect the safety, rights, or property of USA Glocal, our users, or the public
• Detect, prevent, or address fraud, security issues, or technical problems

Business Transfers

If USA Glocal is involved in a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred to the successor organization. We will notify you of any such change and your options regarding your data.

With Your Consent

We may share your information with third parties when you provide explicit consent, such as when you authorize integration with external services or participate in partner promotions.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Information is retained while your account remains active and for a reasonable period afterward
• Booking Records: Transaction and booking data may be retained for up to seven years for accounting, tax, and legal compliance purposes
• Marketing Data: Contact information for marketing purposes is retained until you unsubscribe or request deletion
• Legal Requirements: Some data may be retained longer if required by law, regulation, or to resolve disputes

After the retention period expires, we securely delete or anonymize your personal information so it can no longer identify you.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You have the right to request a copy of the personal information we hold about you and receive it in a structured, commonly used, machine-readable format.

Correction and Update

You can update or correct inaccurate or incomplete personal information through your account settings or by contacting us directly.

Deletion

You can request deletion of your personal information, subject to certain exceptions where we must retain data for legal or legitimate business purposes.

Opt-Out of Marketing

You can unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing email or adjusting your communication preferences in your account settings.

Cookie Preferences

You can manage cookie settings through your browser or our cookie consent tool. See our Cookie Policy for more details.

Data Restriction and Objection

You may request restriction of processing or object to certain uses of your personal information, such as direct marketing or processing based on legitimate interests.

Withdrawal of Consent

Where we process your data based on consent, you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

How to Exercise Your Rights: To exercise any of these rights, please contact us at [email protected] or use the contact details provided at the end of this policy. We will respond to your request within 30 days.

International Data Transfers

USA Glocal operates primarily in the United States. If you access our services from outside the USA, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located.

The United States may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to the United States and other jurisdictions where we operate.

When we transfer personal data internationally, we take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable laws.

Data Security

USA Glocal implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
• Secure Storage: Personal information is stored on secure servers with restricted access controls
• Payment Security: Payment data is processed through PCI-DSS compliant third-party processors
• Access Controls: Only authorized personnel have access to personal information on a need-to-know basis
• Regular Audits: We conduct regular security assessments and vulnerability testing
• Incident Response: We maintain procedures to detect, respond to, and notify users of data breaches as required by law

While we strive to protect your personal information, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.

Children's Privacy

USA Glocal services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] and we will delete such information from our systems.

When booking travel services for minors, the adult making the booking is responsible for providing accurate information and ensuring compliance with provider policies regarding minors.

Third-Party Links and Services

Our website may contain links to third-party websites, services, and applications (including service provider websites, social media platforms, and affiliate partners). This Privacy Policy applies only to USA Glocal services.

When you click on third-party links or interact with external services, you will be subject to their privacy policies and terms. We are not responsible for the privacy practices of third parties and encourage you to review their policies before sharing personal information.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides additional rights:

• Right to Know: Request disclosure of categories and specific pieces of personal information collected, sources, purposes, and third parties with whom we share data
• Right to Delete: Request deletion of personal information, subject to certain exceptions
• Right to Opt-Out: Opt-out of the sale of personal information (Note: USA Glocal does not sell personal information)
• Right to Non-Discrimination: Exercise privacy rights without discriminatory treatment

To submit a CCPA request, contact us at [email protected] with "California Privacy Rights" in the subject line. We will verify your identity before processing your request.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) provides additional protections. Our legal basis for processing includes:

• Contract Performance: Processing necessary to provide services you request
• Legitimate Interests: Improving our services, fraud prevention, and security
• Consent: Marketing communications and optional features
• Legal Compliance: Meeting regulatory and legal obligations

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

Changes to This Privacy Policy

USA Glocal may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a notice on our website homepage
• Send email notification to registered users (for significant changes)

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

USA Glocal Travel Services
1200 Brickell Avenue, Suite 1950
Miami, FL 33131
United States

Email: [email protected]
Privacy Officer: Available via email for privacy-specific inquiries

For general inquiries, visit our Contact Page.

Acknowledgment and Consent

By using USA Glocal services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.